Chargeback processing

Discover how the chargeback processing works and the way you can load your documents to request a reversal.

In the chargeback section, you can review the status of the application and manage the chargeback by uploading backup documentation to demonstrate the veracity of the transaction.

🔐 Note: To process a chargeback, you must enter the Console of your merchant with a Master User rol.

Load your documents for a chargeback process 

For the chargeback management, you must load test documents. Follow these instructions to do so:

1. Go to the Transactions module.
2. Choose the Chargebacks option. 
3. Click on the Chargeback that has been initiated. 
4. A new screen will open. In this, search for the Backup documentation section. 
5. Click the  button to load the backup documents corresponding to the chargeback. 
6. At the end, click on the button.