|
Note ℹ️ In Chile, you can only request the refund of transactions with a credit card payment method and an Approved status. In Colombia, Ecuador, Mexico and Peru you can request a refund for payments approved and made with any type of card. |
- Login to your Console with your username and password.
- On the Home screen, select the Transactions module, located in the menu on the left side.
- Find the transaction on which the refund will be made and click on the
button. - In the pop-up window, click the Request Return button to confirm the action.
- Kushki asks the processor to start the return process, which can have two results:
Cancellation (void): When the return request is made on the same day of the transaction before the cut-off time, which varies by country. Cancellation occurs instantly.
Refund: When the return request is made after the deadline. The process can take up to 45 days to be reflected as a credit note in the client's account.
These are the deadlines provided by country to make cancellations:
| Chile 🇨🇱 |
Colombia 🇨🇴 |
Ecuador 🇪🇨 |
Mexico 🇲🇽 |
Peru 🇵🇪 |
| Up to 3 hours after the transaction is approved. | 8:59 p.m. on the day of the transaction. | 9:00 p.m. on the day of the transaction. | 11:59 p.m. on the day of the transaction. | 8:59 p.m. on the day of the transaction. |